Tiered Support
Achieve Growth with the Right People in the Right Roles
BEI Networks Support Team offers you a tiered solution to meet support demands. We manage clients’ first lines of support, tiers one through three, at the levels our clients require. BEI’s engineer support team manages support demands, so clients can focus on their core business and strategic growth goals.
Contact Handling
Dedicated client phone lines, e-mail addresses, text options and support response tools – we have the response mechanisms, tools and team to meet the needs of your clients’ customers.
Priority Definition
Identification of client’s internal escalation needs to respond to their customers as required.
Problem Resolution
Service Level Agreements (SLAs) that create the foundation for your and your customers’ satisfaction.
Upgrade Management
Our commitment that we are more than technical customer support. We are here to support you with upgrade needs.
Installation & Configuration
Our technical support engineers have deep understanding of your technology for support handling and can help with the installation and configuration at your customer locations, both on-site and remotely.
7x24x365 Availability
You can count on us — we are always on for you.
Are You Implementing Changes to Your Network?
Download our Method of Procedure (MOP) Template and start mitigating risks and improving the efficiency of your network change request today.
