Tiered Support

Achieve Growth with the Right People in the Right Roles

BEI Networks Support Team offers you a tiered solution to meet support demands. We manage clients’ first lines of support, tiers one through three, at the levels our clients require. BEI’s engineer support team manages support demands, so clients can focus on their core business and strategic growth goals.

Contact Handling

Dedicated client phone lines, e-mail addresses, text options and support response tools – we have the response mechanisms, tools and team to meet the needs of your clients’ customers.

Priority Definition

Identification of client’s internal escalation needs to respond to their customers as required.

Problem Resolution

Service Level Agreements (SLAs) that create the foundation for your and your customers’ satisfaction.

Upgrade Management

Our commitment that we are more than technical customer support. We are here to support you with upgrade needs.

Installation & Configuration

Our technical support engineers have deep understanding of your technology for support handling and can help with the installation and configuration at your customer locations, both on-site and remotely.

7x24x365 Availability

You can count on us — we are always on for you.

Are You Implementing Changes to Your Network?

Download our Method of Procedure (MOP) Template and start mitigating risks and improving the efficiency of your network change request today.